Terms & Conditions
By accessing this website and our shop, we assume you accept these terms and conditions in full. Do not continue to use Flowers in Focus’ website if you do not agree to all the terms and conditions stated on this page.
#### **1. General Information**
- Business Name: Flowers in Focus
- Registered Address: 25 Bank Street, Melksham, Wiltshire, SN126LE
- Email Address: flowersinfocus@icloud.com
- Telephone Number: 01225 709008
- VAT Number: 423480317
#### **2. Orders & Payments**
- All prices are listed in GBP (£) and include VAT where applicable.
- We accept payment through credit/debit card and BACs however we do not accept American Express.
- Full payment must be received at the time of placing the order.
- We reserve the right to cancel or refuse any order for any reason, including stock availability or pricing errors.
#### **3. Delivery Policy**
- We deliver to Melksham, Wiltshire, and surrounding areas. Please refer to our delivery page for specific areas and charges.
- Same-day delivery may be available for orders placed before 12:00 PM, subject to availability.
- We strive to deliver at your requested date and time, but unforeseen circumstances (such as weather or traffic) may cause delays.
- In case of delivery issues, please contact us within 24 hours to resolve the matter.
#### **4. Substitution Policy**
- Due to seasonal availability, some flowers may be substituted with similar varieties of equal or greater value without notice.
- We will maintain the overall style, theme, and color scheme of the arrangement as much as possible.
#### **5. Cancellation & Refunds**
- Cancellations can be made up to anytime before the scheduled delivery for a full refund.
- Refunds are processed to the original payment method within 3-5 business days.
- In the case of faulty or unsatisfactory products, please contact us within 48 hours of receipt with photographic evidence, and we will offer a replacement or refund.
#### **6. Returns Policy**
- Due to the perishable nature of flowers, we cannot accept returns once the product has been delivered unless there is a defect or issue with the product.
-Please contact us within 48 hours if there is an issue with any product with a photographic evidence so we can assist you further.
#### **7. Privacy & Data Protection**
- Your privacy is important to us. Any personal information you provide will be used in accordance with our Privacy Policy.
- We use secure payment systems to ensure that your personal and payment details are protected.
#### **8. Intellectual Property Rights**
- Unless otherwise stated, [Your Florist Business Name] owns the intellectual property rights for all material on the website. All intellectual property rights are reserved.
- You may view, download, and print pages from the website for your personal use, subject to the restrictions set out in these terms and conditions.
#### **9. Limitation of Liability**
- Flowers in Focus is not liable for any damages arising from the use of, or inability to use, this website.
- We are not responsible for any indirect, special, incidental, or consequential damages resulting from the products or services we provide.
#### **10. Governing Law**
- These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England.
#### **11. Changes to Terms & Conditions**
- We may update these terms and conditions from time to time. Any changes will be posted on this page, and we encourage you to review them regularly.